Returns & Exchanges

At Proactive, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and size exchanges on all unworn items. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the original items with all tags attached back into the original shipping bag or a secure box of your choice.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier drop-off location and keep your tracking receipt until your refund or exchange is processed.