Frequently Asked Questions
Everything you need to know about shopping with Proactive.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our chart for the most accurate fit.
Are your materials sustainably sourced?
At Proactive, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking link and a unique number to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Klarna.